FAQ

FAQ

Q:  What should I do if my HappyCash card was lost or stolen?
A: 
  • HappyCash card could be personalized by registration. If a specific cardholder has not completed the process of personalization of the Card registration, it shall be deemed the Card not yet personalized, in which case the value stored in the Card will be lost in case of lost, stolen, or damaged Card. The Company cannot perform the function of stop payment for Cards reported lost, refund or compensate the balance. Cardholders are strongly advised to keep the Card properly.
  • After the completion of personalization for registration of the Card, cardholders may contact the customer service center of the Company for freezing the Card (telephone: 02-7727-8999) on lost, stolen, damaged, false used, or conversion of the Card by a third party. The Company shall assume full responsibility of the loss deriving from false use of the Card (including off-line real-time consumptions) after reporting lost by the cardholders.
Q:  How much can I add value in my HappyCash card?
A:  Value could be repeatedly stored in the Card but the limit is capped at NT$10,000. Top-up amount are NT$100 or multiple thereof. (such as NT$100, NT$200, NT$300, and so forth).
Q:  Can I terminate the agreement and get refund from my HappyCash card?
A: 
  • Cardholders may notify the Company for the termination of using the Card at any time. However, it is necessary to present the Card for the procedure of discontinuation before the refund of the balance of stored value in the Card is permitted. The Card may no longer be used after discontinuation. A reinstatement procedure is necessary for continue using the Card previously discontinued for service.
  • Cardholders may proceed to terminate the agreement for a full refund of the stored value in the Card in the following manner:
    • To process for a refund of the balance of stored value in the Card at any of the business locations of the Company.
    • Visit any of the authorized entities of the Company for a postage paid envelope and deliver the Card to the Company via registered mail for a refund of the balance of stored value in the Card. If the request for refunding the balance of stored value in the Card was made by mail as mentioned, the amount of refund for the cardholder will be subject to a postage for registered mail delivery, or a transaction free for fund transfer. If the reason for refund is the malfunction of the Card that is not caused by human error, the aforementioned fee will be waived.
  • In case of damage Card but the data stored in the chip is still readable, or the Card number could be identified, the Company will provide a full refund of the balance of stored value in the Card with termination of the agreement after confirmation of the facts.
  • Cardholders cannot request for the balance of stored value in the Card in whole or in part unless under the application for termination of using the Card or the Card is a personalized Card.
  • In terminating the use of the Card by cardholders, the Company shall complete the refund of the balance of stored value in the Card within reasonable span of time and no later than 7 days after receiving the application for termination of agreement.